SOCCER FRIENDS USA INC/ BUSY BEES AFTERSCHOOL

All refunds are issued by check regardless of the original payment method.
A 5% processing fee may apply to any pro-rated refund to cover administrative costs.
Refunds are only available until the 4 week point, and requests must be made by email.

Make-Up Policy

We do not offer make-up sessions for missed classes in either after school or aftercare programs.
This policy allows us to maintain consistent staffing, space, and programming.

Drop-In Policy

Drop-ins are welcomed on a daily or weekly basis for our aftercare program for an additional fee.
Parents/guardians must email us in advance to confirm a drop-in.
In the email, please include:
The name of your child.
The date(s) of the drop-in.
The name of the adult who will pick up your child.

Safety & Pick-Up

Only authorized individuals listed in your email or registration form will be allowed to pick up your child.
Any changes in pick-up arrangements must be communicated in writing via email.

Behavior Expectations

We foster a respectful and positive atmosphere for all children, staff, and families.
Respectful behavior is expected at all times. This includes following directions, using appropriate language, and treating others with kindness.
Disruptive, physically aggressive, or verbally abusive behavior will not be tolerated. If such behavior is repeated, families will be contacted and a meeting may be required.
Zero tolerance for bullying: Any incidents of bullying—verbal, physical, or social—will be taken seriously and may lead to suspension or removal from the program.

Late Pick-Up Policy

Timely pick-up is essential. A late fee may be assessed for children picked up more than 10 minutes after the designated program end time.
Please communicate any delays as early as possible so we can ensure your child is supervised appropriately.